Delivery & Returns
Orders are processed within 1 to 3 days.
Northern Ireland - Next Day DPD First Class: £5.00
Republic of Ireland - Next Day DPD First Class: £7.00
U.K. - 2-3 Day DPD First Class: £7.00
Rest of World - Parcel Force: £20.00
Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Click and Collects
If chosen click and collect in store as your delivery option your order will be available to collect from midday.
We will hold your item in store for 7 days.
After this period has passed we will refund you for your items minus a 10% service charge if your purchase has not been collected.
What do I need to bring to collect?
Please bring a copy of your order confirmation email. This also applies if someone is picking up the order on your behalf.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to: 4 Rathfriland St Banbridge GB BT32 3LA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.