What items are returnable?
You can return your items within 14 days of receipt of your order. Items will be thoroughly inspected upon return. Prior to sending your return, please read the below and the conditions of goods sections.
- Item(s) must be in original condition
- Clothing must be unwashed and unworn with original ticketing
- Footwear must be returned in the original box with no signs of wear to the soles
- Earrings / pierced jewellery cannot be returned due to hygiene reasons
- Two-part sets must be returned as a complete set
3 for 2 promotions - If the free item is returned, no refund will be issued. If you return one of the other items, you will be refunded the amount for that product, less the value of the free product at the time of purchase.
Please take extra care when trying on your item(s), as we cannot refund any items that are marked or tainted with makeup, fake tan, body lotions, perfumes or body odours.
Due to the nature of personalised pieces, they cannot be returned or exchanged, unless faulty.
How soon will I get my refund?
We aim to process returns ASAP and within 5 working days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment. please be aware that it can take your bank a further 2 - 10 working days for the funds to appear in your bank account.
Please do not contact us regarding your refund unless you have not received notifcation we have received your item within 10 days of sending your item to us.
If you are making an international return (outside of the UK, Ireland or E.U.) please be aware we will NOT pay any customs charge on returning items. It is the customers responsibility to ensure charges are paid for before returning. Returns requiring customs charges at our side in the U.K. will not be accepted and remain with the postal service, the parcel will be automatically returned to you the sender within 21 days.