Refunds & Returns
The Northern Ireland Protocol means that we are able to send items throughout the UK, Ireland and to other EU regions without the need for declarations or customs charges. If you are based in the UK, Ireland or European Union country you there are no declarations or customs charges to send items back to us.
Christmas Returns Extension
We will accept gift returns for items purchased prior to 25/12/20 until 09/01/21. Please read below for more information on the returns process.
Northern Ireland January Lockdown - our store will be closed but you can still return items as per the below returns process.
Thank you for shopping with us at The Walk In Wardrobe. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt.
All customer returns will be quarantined for 72 hours due to COVID-19, before they will be processed.
Items must be in the original condition and must not have been worn, altered or washed. All tags must remain in place (if any are missing we will not accept the return). We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
Are there any items which cannot be returned?
We will not accept returns on any items which do not have the original ticketing attached. Or items which appear to have been worn/used.
Pierced jewellery, hair accessories and bodysuits cannot be returned due to hygiene reasons.
Gift cards are non-refundable and are valid for 6 months.
If you return a 'non refundable' item to us we are unable to process this for neither a refund or store credit. We would be happy to return the item to you however additional postage costs would be required, we would require you to contact us to arrange this via our email customer services firstname.lastname@example.org.
Items which are outside of our 14 day return policy.
How much does it cost to return an item?
Please post your item using your local post office or courier service.
In the rare instance that you receive the wrong item or faulted item we would incur the cost of the return, however we request using our own returns label for this. Any items sent via another method of shipping would not be refunded.
We do not refund initial delivery charges unless your item is faulty.
If you are making an international return please be aware we will NOT pay any customs charge on returning items. It is the customers responsibility to ensure charges are paid for before returning. Returns requiring customs charges at our side in the U.K. will not be accepted and remain with the postal service, the parcel will be automatically returned to you the sender within 21 days.
Returns onto gift card
If you make a purchase using a gift card, please keep the card safe until you decide to keep the item.
Purchases will be refunded onto original gift card, if misplaced a replacement gift card can not be issued.
Can I cancel my order?
Unfortunately we are not able to cancel orders unless we receive notification via email to email@example.com as soon as possible after placing the order. If your order has already been processed, we will not be able to cancel.
How long do I have to return an item?
You must return your unworn items to Walk In Wardrobe HQ within 14 days of delivery.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
Buy Get X Get Y
We may occasionally offer promotions where you can purchase Item(s) X you will get Item(s) Y for a reduced rate or free.
If you return items in the promotion identified as X then item Y (if retained) will be charged at full price.
If multiple items are ordered the discount will be applied of each item equally and therefore this will be reflected in your return.
How do I track my return?
You can find our when your return arrived back to us by entering the barcode/tracking number from your return postage receipt. If you returned your item via our pre paid Royal Mail label, please visit here. Once your return has reached our store, please allow seven working days for it to be processed. We will send you an email confirmation to let you know when this has been done.
Where is my refund?
We try our best to process your return ASAP. Once everything has been processed, we will send you an email containing all the details of your refund. Please be aware that it can take your bank a further 2-10 days for the funds to appear back in your bank account depending on the card issuer. If you have any questions about your refund, just let our team know by sending us an email at firstname.lastname@example.org.
Sending your return:
Walk In Wardrobe Returns
4 Rathfriland St
Please note items received outside of the specified returns period will not be accepted.
Walk in Wardrobe is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges) or refund on the cost at purchase price ( excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process returns as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.
We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.
Should you have any issues not mentioned in our policy, please contact us at email@example.com